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Maintaining and cleaning your bioethanol fireplace is simple. Regularly check the burner for any residue and clean it with a soft cloth. Refer to the user manual for detailed instructions. For optimal performance, use only the recommended bioethanol fuel and avoid using abrasive cleaning materials. If you encounter any issues, please contact our support team.

We recommend using high-quality bioethanol fuel that is specifically designed for fireplaces. This ensures optimal performance and safety. Avoid using any fuel that is not explicitly labeled for use in bioethanol fireplaces. For a list of recommended brands, please visit our website or contact our customer service.

Yes, our bioethanol fireplaces are designed with advanced safety features and are safe for indoor use. They do not produce smoke, soot, or ash. Additionally, they are environmentally friendly and stylish, making them a perfect addition to any room. For more details, please refer to the safety guidelines provided in the user manual.

Installing a bioethanol fireplace is straightforward. Most models come with detailed instructions and all necessary hardware. Generally, you will need to secure the fireplace to a wall or place it on a stable surface. For built-in models, professional installation is recommended. Please refer to the installation guide provided with your purchase for specific instructions.

Always follow the manufacturer's instructions for safe use. Keep the fireplace away from flammable materials, and never leave it unattended while lit. Ensure proper ventilation in the room and use only the recommended bioethanol fuel. For a complete list of safety tips, please refer to the user manual or visit our website.